Changes to Freeview broadcast 9 May 2016 CHANGE DETAILS From 24 May 2016, SKY is combining 3 regional broadcasts for PRIME into 1 national broadcast. As part of this change, PRIME, FOUR plus 1 and THE EDGE TV will be transmitted from a new transponder frequency, via new PIDs. New Transponder Frequency 12519 MHz for all 3 services.
Other Upcoming Changes Please note that the existing TV3 regional satellite feeds will also be combined into one national feed in the first week of JULY. At the same time, FOUR and FOUR plus 1 will be replaced with the new MediaWorks channel BRAVO and BRAVO plus 1. Further information will be shared once MediaWorks has confirmed details of this change.
VIEWER IMPACT FREEVIEW|HD Viewers No impact. FREEVIEW SATELLITE Viewers Most Freeview approved satellite receivers / recorders and hybrid TVs will automatically scan in the new frequency; however as the satellite services are transmitting from a Sky transponder - some devices may require a manual update. PRIME, FOUR plus 1 and THE EDGE TV changes 24 May – 21 Jun 2016 Monday, All unapproved satellite receivers will need a manual rescan in order to pick up the new frequency.
SATELLITE MATV SYSTEMS All satellite MATV systems will need to be rescanned to pick up the new frequency. Installers are encouraged to contact their customers ahead of time to schedule in this manual update, and you may wish to update systems for the upcoming TV3 change as well at the same time. ESTIMATED VOLUMES Based on the October 2013 PRIME frequency change, we expect the following during the transition period. Forecast: 87,000 viewers to access instructions to retune; Forecast: 9,600 viewers to call Freeview contact centre, to be redirected to manufacturer / installer support. COMMUNICATIONS PROCESS The transition to the new frequencies will take place from TUE 24 MAY to TUE 21 JUNE. On-screen Messages Only devices that have not automatically tuned to the new channel will display on-screen messages on PRIME, FOUR plus 1 and THE EDGE TV. Once a manual rescan is successfully completed, viewers will no longer see any messages on-screen. TUE 24 MAY - TUE 14 JUNE Both pre-existing and new feeds for PRIME, FOUR plus 1 and THE EDGE TV will be live. The following crawler will appear every 30 minutes on the pre-existing PRIME, FOUR plus 1 & THE EDGE TV, encouraging viewers to rescan: is moving. Please go to www.freeviewforum.co.nz for instructions to update your device by TUE 21 JUN, which will remove this message. TUE 14 JUNE - TUE 21 JUNE To further encourage viewers to rescan, this crawler message will appear every 15 minutes on pre-existing feeds for FOUR plus 1 and THE EDGE TV: PRIME, FOUR plus 1 and THE EDGE TV changes 24 May – 21 Jun 2016 Monday, 9 May 2016 P a g e | 3 is moving. Please go to www.freeviewforum.co.nz for instructions to update your device by TUE 21 JUN, which will remove this message. A static message will replace the live broadcast on the pre-existing PRIME feed. PRIME has moved. Please go to www.freeviewforum.co.nz for instructions to update your device and go to the new PRIME broadcast. TUE 21 JUNE The pre-existing PRIME, FOUR plus 1 and THE EDGE TV feeds will be switched off. This forum page (currently a work in progress) will host public-facing information about this change as well as links to manufacturer instructions: http://freeviewforum.co.nz/page/prime-sat-changes ESCALATION PROCESS 1. Viewers informed of the need to rescan via on-screen crawler messages 2. Those with APPROVED satellite receivers can go to www.freeviewforum.co.nz for manufacturer instructions 3. If the rescan is unsuccessful, viewers contact manufacturer support for device-specific troubleshooting, if required 4. If the rescan is still unsuccessful, viewers contact installers in the area for in-home assistance. 5. For more information about why this change is taking place, viewers should contact SKY on 0800 759 759 or email on-line through the SKY website: